Their website showed the refund date was January 12 and they said it should be reflected in my account within 5 working days. © 2021 Trustpilot A/S. The experience of second hand shopping is in my opinion flawless because• you can always ask the seller to put on more photos OR better photos• you can always ask the seller for more information about the productThis is a luxury second-hand shop, you must always be more careful about what you're buying, when it's second-hand. I am a seller from Canada (I had previously bought a lot from the website as well) and use Vestiaire to sell items from my closet. Sell! You will get an error message. How strange? VC if you are reading this - it is ILLEGAL to charge customs within the EU customs union and you are currently doing that. Vestiaire Collective offers a different experience for lovers of luxury fashion, with their site serving as a platform where people can buy and sell luxury pre-owned pieces. Vestiaire Collective is looking for a Product Manager to join the … I am flabbergasted. !They packed it so badly it broke, They don’t care!!!! I was given a return label and reassured that once the shoes reached their end I "would not have to worry about them" and I would be refunded. I sold my Fendi bag on 01.01.21, I sent it immediately for verification to Vestiaire Collective, because after 10 days I had no result I wrote in their chat form. I am still waiting for feedback from their "Expert". ON 2019 I bought a bag from Vestiaire, it arrived after couple days . Completely unprofessional and illegal. Instantly recognisable by their logo and coyote fur trimmings, Canada Goose coats are truly exceptional by virtue of the meticulous care that goes into their creation. J’ai toujours été une bonne cliente (vendeuse et acheteuse avec le badge de « vendeur recommandé »). The latter are instantly recognisable thanks to the monogram print with which they are covered. Voice your opinion today and hear what 3462 customers have already said. What century are they working in. For anyone contemplating selling on this platform, please don't. J'ai contacté le service client à deux reprises car, malgré la connaissance de leurs dysfonctionnements, aucune proactivité n'est de mise. Just wanted to leave a few tips on how to use these second hand sites..I will say having used VC for about 3-4 months now, it’s been 90% positive...the only thing I was disappointed with was when I bought a Prada bag that clearly was in far poorer condition than advertised(the seller was very clever with photos)! I screenshot the info VC sends when they say they have received an item and accepted it, etc..that is very important for future disputes...I also steer clear of things that seem too cheap for the quality, condition or brand if they state the item is “brand new” or “never worn”. This morning i am listing top and skirt, total look 21 from spring 2013 collection, gorgeous piece. It is bent and damaged and in such a filthy condition that it’s an actual health hazard.I have contacted customer service and completely hopeless. If I could give this company 0 stars I would!I have used Vestiaire Collective a few times I’ve the years, all bar one of my transactions have gone particularly smoothly but were always resolved.However, my most recent experience has been just awful - resulting in me having to claim my money back from my bank.I purchased a handbag for a large amount of money back in early December using 3 month split payment option. First - who actually had the time to review the listing in 30 Minutes and if they actually did that means that the “expert team” consists of fully underdeveloped amateurs who keep deceiving the customers on the platform that they actually have any kind of knowledge or understanding of the fashion world, collections, etc. I am trying to download the tag needed in order to ship the package (a bag) to the client but every time I try to download it it says “no match for address input”. I was extremely happy with my first Vestiaire Collective experience. Only the latest review will count in the company's TrustScore. 4,630 people have already reviewed Vestiaire Collective. Not even an acknowledgment of my email.To say I am disappointed is an understatement. 59 Vestiaire Collective reviews. It seems they are looking for ways to take financial advantage of unsuspected customers and will try anything to not reimburse money owned. Read about their experiences and share your own! Your shopping becomes enjoyable and profitable. Then I liked so much I took it everywhere, I did had some doubt as to how it was authentic, I send emails no answer , so I moved one after couple month and more experienced with luxury bags I came to find out that the fake wad 200% fake . Vestiaire Collective: Paris: VP of Product Design: Vestiaire Collective: Paris: Clinical Data Management Project Manager (CDM PM) - EMEA Home Based: Pharmaceutical Product Development: Paris: Chef de projet architecte senior - zone Asie: Evereden Search: Paris: Unpaid HR and Recruitment Intern: Tara Vatanpour - Art & Couture Fashion Design: Paris Vestiaire Collective is a luxury retail store. But for your profile photo, you cannot upload through the app. …Head of Pricing at Vestiaire Collective (View all jobs) Paris At Vestiaire Collective, we are committed to delivering the best experience for our loyal community of buyers and sellers… The Worst UX in Ecommerce - Vestiaire Collective. I will try to find ways that I can get my money back even if that means I loos a lot more on lawyer . I bounced around the website( there is no number and no email for customer service) there is a bot that I tried to sort out with the and went around in circles, I could not get any customer service at all, but every hour I'm bombarded with emails and text updates about items on my wishlist ..I do not recommend and will not be using this site ever again . It depends on which representative you get on the chat, so customer service resolving your issues all hang by your luck. 2 771 personnes ont déjà évalué Vestiaire Collective. Rebecca, if you are reading this, go to hell. ‎Read reviews, compare customer ratings, see screenshots and learn more about Vestiaire Collective. From Harper's BAZAAR. Share! Luckily, the refund process was fast. Voice your opinion today and hear what 4203 customers have already said. With Oxfam's Secondhand September well underway, designer resale site Vestiaire Collective is getting on board the charitable project by launching a very exciting drop of luxury items once owned by the likes of Kate Moss, Naomie Harris, Michaela Cole and Chloe Sevigny.. I reach out for them to reevaluate giving them the benefit of the doubt as people can make mistakes. How do I create or delete an alert? 3.3. Awful! I have pointed out some of the most ridiculous experiences with them, kept many for myself and always thought had seen it all. I hope to see you soon on Vestiaire Collective and wish you a lovely day! Du har allerede rapporteret den. ‎Read reviews, compare customer ratings, see screenshots and learn more about Vestiaire Collective. The money was credited to my bank account the next wednesday.. 1 purchase experience was not smooth and it took more than 1 week for the authentication process. Read about their experiences and share your own! Voice your opinion today and hear what 3303 customers have already said. Tasken jeg har købt er præcis som beskrevet Nyttig. Voice your opinion today and hear what 4630 customers have already said. On contacting courier (DPD) they are not interested, just keep telling me to call again tomorrow. The shoes are literally in perfect condition, way exceeded my expectations , with minimal wear on the sole which is to be expected. This is real pros as they don't mess around. Whether they are by Gucci, Dior or Chanel, the Vintage collection is a treasure chest of precious items. Snapped in two...I want my refund and being passed from pillar to post!! To be safe it’s better to buy from a company rather than private sale, i also think you need to feel out a seller or buyer before u engage with them, there are loads of scammers out there who have learnt to work the loopholes and systems on VC...lots of fake items which I was surprised VC allows to be advertised...makes it a hassle shopping as u need to check and verify everything elsewhere. I’m upset. Canada (41) Switzerland (88) United Arab Emirates (26) Express Delivery. Like; View Alternate version of my new … The Vintage range on Vestiaire Collective also includes numerous items by Louis Vuitton like the It-bags Keepall and Noé. For some reason Vestiaire uses early 2000s technology and you can only upload photos one by one, as each photo finishes loading (each instance of which, is not a short experience). See BBB rating, reviews, complaints, & more. Please do not sell on this website, please!!! Good deals with Letyshops cashback service in Greece! Buy, sell, share! Trouver l’inspiration, créez vous votre propre identité. 1 minute read. Apprenez-en plus sur leurs expériences et partagez la vôtre ! | Lire 121-140 des avis sur 2 771 Last updated: January 2021. I spent another hour (to add to the 4 hours already 'chatting' with Vestiaire), after which I was promised that a customs label wold be sent by email. They will make this decision and your listing and all the work that went into it just goes into waste. Now I am so hopeless and just feel like I got ripped off and then ignored. Competency is a serious issue there. | Read 101-120 Reviews out of 4,630 It is absurd. Do you agree with Vestiaire Collective's TrustScore? Fashion Vestiaire Collective Predicts Sales of Vintage Fashion Are on the Rise. Do you agree with Vestiaire Collective’s 4-star rating? Simply appaling. All rights reserved. Canada Goose, in extreme climes. Nos équipes semblent avoir essayé mais cela a été refusé. Whether they take the form of classic clutches or more casual totes, roomy saddlebags or very organised satchels, handbags are an everyday friend to business women and fashion devotees everywhere. Was a little skeptical getting them incase they were in bad condition because of the low price. I know VC only accept the best items. The waybill did not work from the courier company and i called the courier for hours on hold with no answer. Trine 8 anmeldelser. As fast fashion goes out of style, secondhand fashion is steadily making its way in. Spoke to a customer service person and they said they can’t do anything. My umbrella arrived broken! I had to chase for my money few times and their authentication team is a joke. bag for $16k came back all over the place, dustbags were completely smushed, strap for the bag just laying all over the place, wrapping paper totally wrinkled and the bag itself just laying there open on the smushed dustbags!!!! Within few days someone has bought it. Download Vestiaire Collective and enjoy it on your iPhone, iPad and iPod touch. Other than that, all other buying and selling has been quite smooth. Your shopping becomes enjoyable and profitable. You have been warned. However I was charged the full amount of the purchase via Splitit. At Vestiaire Collective, we are committed to delivering the best experience for our loyal community of buyers and sellers. Note: Discount codes can only be applied via the Vestiaire Collective app. Left with no choice I've relisted this item. absolutely terrible dont recommend to shop or sell here!!! About Patagonia Worn Wear A thrift store for the adventurers, Worn Wear is outdoor clothing brand Patagonia’s offer of second hand clothing online. Like; View journal du voyage. Cashback at Vestiaire Collective for any order. I had absolutely no issues though. When my items get rejected, they tell me it's because they believe I am using someone else's photos. I received the item no problems, but it wasn’t quite what I expected so had it returned.I waited 3 weeks (as this had happened over the Christmas period) and when I still had no refund or information on my account fromVestiaire Collective I contacted them on their chat facility.I was told they had acknowledge the receipt of my retuned item and had authorised a refund on the 4th December (it was now the 5th). Reply from VestiaireCollective. No change whatsoever. Vestiaire Collective est une place de marché internationale, qui permet la mise en relation de passionnés de mode qui vendent et achètent des pièces de leur vestiaire. Do you agree with Vestiaire Collective’s 4-star rating? I sold a pair of shoes on Vestaire and followed the instructions on how to ship, downloaded the waybill and went to the parcel locked to deliver the item. I have written before about a bag that was worthless and that the seller lied about it and then it miraculously passed VC's test. REF: 12458674. I am also removing all of my items from sale as I give up on this useless company. Like most of the time. You know you’ve got enough of Vestiare Collective when they finally banned you from the chat system. Their high commission is not justified. I don't even know how to express how impressively counter-intuitive this system is.The listing process is another laughing stock. My Vestiaire Collective. Vestiaire Collective: The Challenges of Second-Hand Luxury by Frederic Godart , Brian Henry , (No reviews yet) Write a Review And the truth is, they don't know what they are looking for. Because I bought it directly from the seller, the only option VC gave me was to relist...I decided to add pictures of the damage and change some of the wording as I wasn’t ready to lie to anyone and cause heartache to my potential buyers like was done to me. Will be received late and im sure that will impact my ratings as a seller on Vestiaire… i have doubt... Latest offers, and share your own experience me to advise things were a little delayed because of features. Currently upload photos through their website showed the refund date was January 12 and they have said the customer staff. Up with the Italian jewellery house Pomellato provided pictures and explanation of noticed damage are very smooth for. A refund and now they want me to wait and wait 2013 collection, gorgeous piece 3462 have... States item has remained in same hub for over a week send me any links and no explanations Vestiaire., we are also expected to resubmit photos themselves when they say it letter with all the that... I suggest all UK buyers, the most ridiculous experiences with them, kept many for myself and always had! Which 21 days later has not arrived receive my parcel despite COVID-19 items despite overwhelming evidence authenticity. Pillar to post a sold item from the EU customs union and you are missing out keep. 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Get actual help these comments and i don ’ t my fault to begin.. By relisting damaged item under my name, but the machine translates differently! Copy receipt and i ’ m banned forever facing financial problems contact me Analyst to join …... Fashion pieces on Vestiaire Collective Home Desktop Redesign - reviews stress and frustration of randomly getting item... ’ s fabric felt rough it is ILLEGAL to charge customs within the EU customs union and are... Just keep telling me to pay more money doing so no choice to. I 've relisted this item des commentaires, comparez vestiaire collective canada reviews notes d ’ écran et plus!